Privacy Policy

Protecting your personal data is important to us. This Privacy Policy explains what data is processed when you visit our website and use our contact forms, why we process it and what rights you have.

Last updated: September 2026

1. Data Controller

The controller responsible for processing data on this website is:

Climtec Vent SS OG
Blätterstraße 1/B3
2751 Steinabrückl
Austria

Telephone: +43 1 234 56 78
Email: office@climtecvent.at
Website: https://climtecvent.at/

2. General Information on Data Processing

We process personal data only where necessary to provide our website, handle enquiries, communicate with you or comply with legal obligations.

Personal data means any information that can be used to identify you personally, such as your name, email address, telephone number or the contents of your enquiry.

3. Access Data When Visiting the Website

When you visit our website, the web server automatically processes technical data. This may include:

• IP address
• Date and time of access
• Pages and files accessed
• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer

This data is processed to make the website technically available, maintain system security and analyse errors.

The legal basis is Article 6(1)(f) GDPR. Our legitimate interest is the secure and stable operation of our website.

4. Contact Forms and Enquiries

When you submit an enquiry using a contact form, we process the data you enter, particularly:

• First name and surname
• Email address
• Telephone number
• Type of enquiry
• Required product series or solution
• Details about your project, company or application
• Your message and any additional information relating to the enquiry

We use this data exclusively to handle your enquiry, select products, prepare a suitable recommendation or quotation and communicate with you.

The legal basis is Article 6(1)(b) GDPR where your enquiry concerns pre-contractual measures or a quotation. Where processing is based on your consent, the legal basis is Article 6(1)(a) GDPR.

Data entered in the form will not be shared with third parties without your consent unless this is necessary to handle your enquiry or comply with legal obligations.

5. Communication by Email or Telephone

If you contact us by email or telephone, we process the information you provide to handle your request. This may include your name, contact details, the contents of your message and information relating to your project or company.

The legal basis is Article 6(1)(b) GDPR or Article 6(1)(f) GDPR. Our legitimate interest is the efficient handling of enquiries and communication with prospective customers, customers and business partners.

6. Cookies

Our website may use cookies. Cookies are small text files stored on your device. Some cookies are technically necessary for the website to function correctly. Other cookies may be used for analysis, statistics or improving our services.

Technically necessary cookies are processed on the basis of Article 6(1)(f) GDPR. Our legitimate interest is the functional and secure operation of the website.

Cookies that are not technically necessary, particularly analytics or marketing cookies, are only set if you have given your prior consent. The legal basis is Article 6(1)(a) GDPR.

You can change your cookie settings or delete cookies at any time through your browser. If a cookie banner is used on the website, you can manage your consent preferences there.

7. Services Used and Technical Service Providers

We use technical service providers and software solutions to operate this website. Personal data may be processed where necessary for the respective service.

WordPress and WooCommerce

Our website is based on WordPress. WooCommerce is used as a product catalogue. No direct online purchases take place through a shopping basket or checkout. Product pages provide information and help visitors prepare their enquiries.

Fluent Forms

Fluent Forms may be used on this website for contact and enquiry forms. Data entered through these forms is processed to handle the relevant enquiry.

Hosting

Our website is hosted by a technical hosting provider. The hosting provider processes technical access data, server logs and other data necessary for the secure operation of the website.

8. Google Analytics and Google Search Console

Google Analytics

This website may use Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics helps us understand how visitors use our website, which pages they access and how we can improve our services.

Google Analytics may use cookies or similar technologies. The following data, among other information, may be processed:

• Truncated IP address
• Pages accessed
• Date and time of the visit
• Browser and device information
• Approximate location information
• Behaviour on the website

Google Analytics is used only with your consent. The legal basis is Article 6(1)(a) GDPR. You can withdraw your consent at any time with effect for the future.

When using Google services, transfers of data to the USA or other third countries cannot be ruled out. According to Google, such transfers are based on appropriate safeguards under the GDPR, particularly Standard Contractual Clauses or applicable adequacy decisions.

Further information about Google's processing of data is available at: https://policies.google.com/privacy

Google Search Console

We use Google Search Console, a service provided by Google Ireland Limited, to monitor the technical discoverability of our website in Google Search and identify potential errors.

Google Search Console is used to analyse the visibility of our website in Google Search. To our understanding, it does not place cookies on website visitors' devices or create personal user profiles for visitors to our website.

The legal basis for using Google Search Console is Article 6(1)(f) GDPR. Our legitimate interest is the technical optimisation and discoverability of our website.

9. Embedded External Content

If external content such as maps, videos, fonts, social media elements or other third-party content is embedded on our website, personal data, particularly your IP address, may be transmitted to the relevant provider.

Where required by law, such services are loaded only after you have given your consent.

10. Recipients of Personal Data

Personal data is shared only where necessary to handle your enquiry, comply with legal obligations or support the technical operation of the website.

Potential recipients may include:

• Hosting providers
• IT and maintenance service providers
• Form and website software providers
• Email service providers
• Tax advisers or public authorities, where required by law

Where service providers process personal data on our behalf, this is governed by a data processing agreement in accordance with Article 28 GDPR.

11. Transfers to Third Countries

Personal data may be transferred to countries outside the European Economic Area when technical services from international providers are used.

In such cases, we ensure that appropriate safeguards under the GDPR are in place, such as adequacy decisions, Standard Contractual Clauses or other protection mechanisms provided for by law.

12. Retention Period

We retain personal data only for as long as necessary for the respective purposes or as required by statutory retention obligations.

Data from contact and enquiry forms is generally retained for as long as necessary to handle the enquiry, continue communication or document business transactions.

If you request the deletion of your data, we will delete it unless statutory retention obligations or legitimate grounds require its continued storage.

13. Your Rights

Subject to the provisions of the GDPR, you have the following rights:

• Right of access under Article 15 GDPR
• Right to rectification under Article 16 GDPR
• Right to erasure under Article 17 GDPR
• Right to restriction of processing under Article 18 GDPR
• Right to data portability under Article 20 GDPR
• Right to object under Article 21 GDPR
• Right to withdraw consent under Article 7(3) GDPR

If you would like to exercise any of these rights, please contact us at: office@climtecvent.at

14. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future. This does not affect the lawfulness of processing carried out before consent was withdrawn.

15. Objection to Direct Marketing

If your personal data is processed for direct marketing purposes, you have the right to object to this processing at any time. Following your objection, your data will no longer be used for direct marketing.

16. Right to Lodge a Complaint with a Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a data protection supervisory authority.

The competent authority in Austria is:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Website: https://www.dsb.gv.at/

17. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unauthorised alteration.

Data on this website is generally transmitted over an encrypted connection using SSL/TLS.

18. Updates to this Privacy Policy

We reserve the right to amend this Privacy Policy if legal requirements, technical features or the processing of data on our website change.